The ten most complained-about firms in 2011

New complaints data released by the FSA lists complaints under decumulation, life and pensions; general insurance and pure protection; and banking. The firm-specific figures are a summary of the data reported to the FSA by financial institutions, and includes only those that have reported 500 or more complaints in the six-monthly reporting period. The figures published today also include redress paid to clients. Overall, the total amount of redress paid increased from £411m in the first half of last year to some £2,250m in the second half. The Financial Ombudsman Service also publi...