ABI publishes teleunderwriting guidelines

The consultation paper follows the publication of guidelines to improve the clarity of written application forms earlier this year. It stresses insurers should make the consequences of non-disclosure “as explicit as possible” by giving regular, clear and unambiguous warnings about the consequences of non-disclosure and of applicants’ continuing duty to disclose. In a telephone application, the ABI says insurers should ensure they have appropriate scripts and standardised core questions to ensure consistent interviews are undertaken. It adds: “Questions for telephone applications may nee...